Support

Need help with Credential Buddy? Email us at hello@credentialbuddy.com and we’ll get back to you as soon as we can — usually within a couple of business days.

When reporting a problem, it helps to include:

Common questions

Is my data backed up?

By default your data lives only on your device. Two ways to protect it: the encrypted backup to your own iCloud Drive, which is free and needs no account, or sync, which keeps your data current across devices and requires signing in — with Apple or an email address — plus a Credential Buddy Pro subscription. If you lose your device without sync or a backup, your data cannot be recovered.

I forgot my encryption passphrase

Sensitive fields are end-to-end encrypted with your passphrase, and we cannot read or reset it. If sync is enabled, your unencrypted-tier data is still recoverable by signing in again, but passphrase-protected fields cannot be recovered without the passphrase.

Does Credential Buddy track what I do in the app?

It records anonymous usage counts — which features get used and how long things take — so development effort goes where the app is actually used. The events can’t contain your case data, credential data, or any free text at all, and they’re tied to a random per-install identifier rather than to you or your account. Turn it off any time in Settings → Privacy → Share Anonymous Usage Analytics. Full details are in the privacy policy.

How do I cancel my subscription?

Subscriptions are managed by Apple: open Settings → your name → Subscriptions on your iPhone, choose Credential Buddy, and tap Cancel.

How do I delete my account?

In the app, go to Settings and choose account deletion. This removes your synced data from our servers. To also remove local data, delete the app.